Privacy policy
This policy explains what information Live processes, why it is used, and the choices available when using the app on iOS, iPadOS, Android, or the web.
Data we may process
- Account and identity: email, user ID, sign-in provider, display name, and profile type.
- Profile and content: instrument, band, venue, city, biography, links, photos, videos, audio, reviews, and text you choose to publish.
- Location: the city you enter and approximate or precise location when permission is granted, for area-based searches.
- Operational activity: gigs, rehearsals, availability, substitutions, calendars, proposals, and profile relationships.
- Communications: chat messages, requests, reports, suggestions, and support enquiries.
- Technical data: platform, device model and system version, app version, sessions, crashes, performance, and diagnostics.
- Notifications: device token and preferences required to deliver alerts.
How data is used
To create accounts, provide and protect Live features, display profiles, coordinate music activity, deliver alerts, provide support, personalize suggestions according to your settings, handle reports, and resolve errors.
Analytics, advertising, and purchases
Usage analytics can be disabled under Settings > Privacy. Technical crash reports are handled separately to maintain stability and security. Live does not show ads, use advertising identifiers, track activity across other companies’ apps or websites, or currently offer in-app purchases.
Service providers and transfers
Live uses Firebase and Google services for authentication, databases, storage, cloud functions, notifications, optional analytics, and diagnostics. Questions sent to the support assistant may be processed by OpenAI. These providers may process data in other countries under applicable legal safeguards. Live does not sell personal data.
Visibility and controls
Settings let you limit profile visibility, name searches, distance, personalized content, and analytics, and manage blocked profiles. Location, microphone, photo, and notification permissions can be revoked in device settings.
Retention, security, and rights
We retain data while an account is active and for as long as reasonably necessary to provide the service, resolve incidents, prevent fraud, or meet legal obligations. You may request access, correction, objection, restriction, portability, or deletion by emailing Live-App@hotmail.com, and may complain to the relevant data protection authority.
Account deletion
You can request deletion inside the app under Settings > Privacy or through our public page. After verifying your identity, we delete or anonymize data except for information that must be retained temporarily for security, legal obligations, or pending operational relationships.
Last updated: August 3, 2026.